What are roles?
Roles are very important when using your support portal. It determines what level access the user has to your portal. The role options are as followed:
- Admin: The admin role is the owner/manager, and has full access to the portal and all of its information. The admin user has the ability to edit, manage, and delete.
- Staff: The staff role has a more specific scope in terms of focusing primarily on the support/ticking section.
- Client Admin: The client who uses your support portal to submit support requests Is the Client Admin. They have full access to their interface of the portal with the ability to edit, manage, and delete data inside of their portal. (for service providers mainly)
- Client: The client roles is the most the limited of all permissions for your portal. This user is only able to view and manage their own company.