Support & Downloads

Quisque actraqum nunc no dolor sit ametaugue dolor. Lorem ipsum dolor sit amet, consyect etur adipiscing elit.

Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
youremail@yourdomain.com
+88 (0) 101 0000 000
Follow Us

Wrkoo Pricing

Our pricing is simple and affordable.
We’re proud to serve small businesses of all kinds.

PRO

$49
per month*

TICKETING

  • Create Tickets
  • Reply to Tickets
  • Merge Tickets
  • Split Tickets
  • Edit Tickets
  • Watch Tickets
  • Add attachments to tickets
  • Set Status
  • Set Priority
  • Mark Tickets as SPAM
  • Print tickets
  • Public Ticket URL
  • View Customer Information
  • Filter Tickets
  • Outbound Email
  • Perform Bulk Action
  • Ticket Export
  • Using Tags
  • Canned Responses
  • Ticket Templates
  • Ticket Sign off Sheet
  • Email to Ticket Notifications
  • Auto-reload Notifications
  • Scheduled Tickets
  • Quick Ticket View
  • Time Tracker
  • Ticket Activity Log
  • Filtered Search
  • Public Notes

CUSTOMER MANAGEMENT

  • Create Contacts
  • Create Companies
  • Contact and company fields
  • Touches / Internal notes
  • Custom Contact Preferences

AGENT PRODUCTIVITY

  • Agent Groups
  • Agent Roles
  • Agent Collision Detection
  • Agent Scope
  • Time Zone for Agents
  • Agent Signature
  • Agent Reply Template
  • Personal Canned Response
  • Desktop Notifications
  • Knowledgebase
  • Time Sheet Summary Report

HELPDESK MANAGEMENT

  • Portal Customization
  • Branding
  • Service Level Agreement
  • Business Hours
  • Supervisor Dashboard
  • Activity Log
  • Punch Clock
  • Service Advisories
  • Announcements

SECURITY

  • SSL Encryption
  • DKIM / DMARC
  • Audit Log

ENTERPRISE

$69
per month*

TICKETING

  • Create Tickets
  • Reply to Tickets
  • Merge Tickets
  • Split Tickets
  • Edit Tickets
  • Watch Tickets
  • Add attachments to tickets
  • Set Status
  • Set Priority
  • Mark Tickets as SPAM
  • Print tickets
  • Public Ticket URL
  • View Customer Information
  • Filter Tickets
  • Outbound Email
  • Perform Bulk Action
  • Ticket Export
  • Using Tags
  • Canned Responses
  • Ticket Templates
  • Ticket Sign off Sheet
  • Email to Ticket Notifications
  • Auto-reload Notifications
  • Scheduled Tickets
  • Quick Ticket View
  • Time Tracker
  • Ticket Activity Log
  • Filtered Search
  • Public Notes
  • Set Custom Statuses
  • Set Custom Support Boards
  • Custom Ticket Views
  • Ticket Summary App
  • Website Ticket Forms

CUSTOMER MANAGEMENT

  • Create Contacts
  • Create Companies
  • Contact and company fields
  • Touches / Internal notes
  • Custom Contact Preferences

AGENT PRODUCTIVITY

  • Agent Groups
  • Agent Roles
  • Agent Collision Detection
  • Agent Scope
  • Time Zone for Agents
  • Agent Signature
  • Agent Reply Template
  • Personal Canned Response
  • Desktop Notifications
  • Knowledgebase
  • Time Sheet Summary Report
  • Assume Identity
  • Arcade

HELPDESK MANAGEMENT

  • Portal Customization
  • Branding
  • Service Level Agreement
  • Business Hours
  • Supervisor Dashboard
  • Activity Log
  • Punch Clock
  • Service Advisories
  • Announcements

REPORTING

  • Team Dashboards
  • Satisfaction Surveys
  • Ticket Volume Trend
  • Time Sheet Summary Report

SECURITY

  • SSL Encryption
  • Single Sign On
  • DKIM / DMARC
  • Two Factor Authentication
  • Encryption
  • Disaster Recovery
  • Ability to configure for HIPAA
  • Audit Log

Can’t decide which plan is right for you?

Plans include Wrkoo’s most powerful features

  • Built-in chat
  • Supervisor Dashboard         
  • Customer Management      
  • Smart Notifications
  • Ticketing / Helpdesk
  • SLA Management
  • Time Tracker      
  • Self Service library (knowledgebase)    
  • Custom Portal Themes
  • Task Manager

Frequently Asked Questions

How does the 30-day free trial work?

After signing up with us, you can access all the features in Wrkoo’s professional plan for 30 days. We want to make sure that you are completely satisfied with Wrkoo before you buy the product.

Can I upgrade or downgrade anytime?

Yes, of course! Wrkoo is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. Click on “Plans & Billing” in your Wrkoo account to change your plan.

Is my data safe?

Absolutely! Wrkoo is powered by ExchangeDefender, the IT industry’s leading cyber security firm for small business. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our software is always up to date with the latest advanced security protocols.

Do you have any cancellation fees?

Never! Wrkoo is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again.

What types of payment do you accept?

We accept Visa, Mastercard, Discover, American Express and also PayPal.

Who owns my data?

Your data is yours! We want you to be with Wrkoo because you love using the product, not because your data is stuck in it. You can export all your information from Wrkoo any time you need, in any plan.