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Tickets

The current wait time for Americans waiting on the phone for customer support is approximately 10-15 minutes per week. Those figures would mean that Americans would waste a shocking average of 12 hours per year waiting to be assisted with a product or service. Client support software like Wrkoo are doing their best to design a smart system that would help support agents, and customer service representatives’ complete requests faster. Imagine how the customer experience would change, by creating a software

What is a ticketing system? A helpdesk ticketing system provides organizations the ability to effectively handle support requests company-wide from clients. It is mainly used by B2B companies that often provide service or product offerings. However, with the rise of online eCommerce, the demand for customer support software, or support ticketing systems is increasing by the year. A ticketing system is beneficial to any business that offers a service, or sells products to the end consumer. Did you know that a support