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The current wait time for Americans waiting on the phone for customer support is approximately 10-15 minutes per week. Those figures would mean that Americans would waste a shocking average of 12 hours per year waiting to be assisted with a product or service. Client support software like Wrkoo are doing their best to design a smart system that would help support agents, and customer service representatives’ complete requests faster. Imagine how the customer experience would change, by creating a software

Adding a Helpdesk to your organization’s support process has never been easier. Wrkoo enables you to design the look and feel of your new helpdesk to match your brand. Branding your portal using customization features included in the software provides your clients a seamless support experience. Today, let’s discover Wrkoo’s customization features that are designed to help you re-brand your support portal with ease. The possibilities are endless from portal themes and colors to custom support boards. Portal Themes Wrkoo’s client support software

Wrkoo enables businesses to work smarter, not harder. Empower your support team with productivity tools that will save them time. For every business, employee productivity is key to the overall success of the organization. Client Support teams are no different in trying to implement strategies and tools that will help their support representatives perform the best job, in a timely manner. Here at Wrkoo, we believe that there are four main help-desk features that empower support agents to provide the best customer

What is a ticketing system? A helpdesk ticketing system provides organizations the ability to effectively handle support requests company-wide from clients. It is mainly used by B2B companies that often provide service or product offerings. However, with the rise of online eCommerce, the demand for customer support software, or support ticketing systems is increasing by the year. A ticketing system is beneficial to any business that offers a service, or sells products to the end consumer. Did you know that a support

  A client support software or customer support software, is essential for any business that deals with customers whether you are offering a service, or selling a product. When your business experiences growth there is usually an increase of customers requiring assistance, or support from your company. This is where an online support software comes into play. Gone are the days of offering “support” through your personal gmail account. A good client support software is able to manage daily support operations of any